Summary

Issue: Product Safety
Audience: General Public
Category: Sports/Fitness
Alert type: Consumer Product Recall
Department: Health Canada

Summary

Product: ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles.
Issue: The frame of the bicycle can fail, posing a fall hazard to the rider.
What to do: Consumers should immediately stop using the product and visit the company's website to obtain a refund or replacement.

Introduction

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and ElliptiGO Inc.

What you should do

Consumers should immediately stop using the bicycles and contact ElliptiGO for instructions on how to obtain the appropriate remedy. For more information, consumers can contact ElliptiGO by phone at (888) 551-0117 Monday to Friday 09:00 to 16:30 Pacific Time, by email at info@elliptigo.com or visit the company's website. Consumers may view the release by the US CPSC on the Commission's website. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form. This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles

Common name: ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles
Product description: The recalled bicycles have the markings "ElliptiGO" on both sides of the main frame tube. The word "Arc" is decaled on both sides of the rear portion of the frame. The Arc 3 has one gear indicator and displays the number "3". The Arc 8 has one gear indicator and displays the number "8". The Arc 24 has 2 gear indicators, one on each side of the handlebar.
Hazard identified: The frame of the bicycle can fail, posing a fall hazard to the rider. As of September 3, 2021, the company has received 1 report of the frame failing in Canada, and 1 report of minor injuries. In the United States, the company has received 11 reports of the frame failing during use, and 6 reports of minor injuries.
Number sold: The company reported that 31 units of the affected product were sold in Canada and 3,700 were sold in the United States.
Time period sold: The affected products were sold from November 2015 to July 2021.
Place of origin: Manufactured in Taiwan
Companies:

Distributor

Goba Sports Group

Markham

Ontario

CANADA

Importer

ElliptiGo Inc.

Solana Beach

California

UNITED STATES

Images

Identification number

Identification number: RA-76487